Services
Support Services
Our support services include training to increase user proficiency and maintenance to keep our clients’ systems up and running.
Support services aligned with your needs
Our Support Services
Maintenance Services
Wide range of maintenance including updates, monitoring, troubleshooting, and implementation of change requests.
User Training
A tool is only as good as its use. Training end-users can significantly increase their proficiency in using the solutions developed. That’s why we provide training for our clients and their teams, always tailored to the target audiences and their use cases. Get the most out of your solutions with our user trainings and benefit from the efficient use of your new software.
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ServicesUser Training: We provide comprehensive remote training to ensure that your users can effectively use your new software solution. Training content is tailored to specific needs and audiences to provide the best value.
Maintenance Services
Many companies depend on their systems working correctly, reliably, and with high availability around the clock. System failures can frustrate users or even cause serious production downtime. To prevent such consequences, system maintenance is necessary. Regular system maintenance helps prevent unexpected downtime and reduces the risk of critical failures.
Our maintenance portolio is designed to fit seamlessly into our clients’ operations, providing essential services to keep your solution running smoothly. By investing in our maintenance services, you can focus on your core business objectives with confidence, knowing that any technical challenges or optimizations will be handled by experienced professionals.
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Services
Sevice Components: Our services include: Updates, backups, monitoring, troubleshooting, and change request implementation.
Service Plans: We offer maintenance plans tailored to your specific system and business needs, including premium support upgrades.
Your Benefits
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User ProficiencyEffective training improves user satisfaction, increases overall productivity, and ensures smoother operations.
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Continuous Operation
Regular system maintenance minimizes the risk of downtime and ensures continued, reliable performance of your software system.
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Adaptability
Implementing change requests allows your software to stay on track and, more importantly, meet your evolving needs.
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Frequently Asked Questions (FAQ)
Do you provide maintenance for any system and software?
We provide support services exclusively for systems and software that we have developed or delivered to our clients. This ensures that our team has in-depth knowledge and expertise of the solutions we support, allowing us to provide the highest quality service and effective troubleshooting.
Do you offer both remote and onsite training?
As a rule, we offer remote training. This approach provides flexibility and convenience for our clients, allowing them to access training from anywhere. Remote training also allows us to efficiently deliver comprehensive training programs without the need for travel and logistical arrangements.
In special cases, we also offer training on your site, especially if the training requires the participants to be there in person, like when hardware is a key part of an embedded system and is essential for the training.
How do I choose the right maintenance plan?
Choosing the right maintenance plan depends on your specific system or software and how you use it. Some maintenance services may not be applicable to certain setups. We offer customized maintenance plans that are tailored to your specific solution and aligned with your business needs. Our team will work with you to understand your requirements and recommend the most appropriate maintenance plan to ensure optimal performance and reliability, including the level of support you require.